Glossary



Buffer

A tool to manage your social networks. You can schedule up to 10 posts on all your social profiles. You can also analyse the impact of your posts and the interaction, which will provide you with valuable information to define the profile of your customers or audience and thus, being able to improve and adapt your business strategy, your products or services.

You find it in:

How to make your family enterprise digitally effective.










Digital transformation

To integrate, apply and make use of ICTs and digital technology in the regular operational system of a business in order to improve the efficiency, the service, and the management of the enterprise.

You find it in:

How to protect your Family Business from cyber attacks?



Distress

Negative stressors are those stimuli that are perceived as unpleasant, threatening or overwhelming. Stress is only interpreted negatively if it occurs frequently and there is no physical compensation. Likewise, negative effects can occur if the person suffering from stress does not see any possibility of coping with the situation due to his or her interpretation of the stimuli. In this case, distress can be prevented by teaching appropriate strategies for coping with stress.

You find it in:

Stress management in family enterprises



Emergency Communication

Emergency communications may include alerts and warnings; directives about self-protective actions; and information about response status, family members, available assistance, and other matters that impact response and recovery

You find it in:

Stakeholder Management and Communication for Family Enterprises


Entrepreneurship fundamentals

Motivation, willingness to innovate, to accept and adapt to changes; ease and flexibility to identify possible innovative ideas and intra-entrepreneurs; clear growth objectives; keeping the core management together, with a common business idea and goal of growth; adopting a management model that promotes an entrepreneurial spirit, the flexibility to innovate, evolve and reinvent itself; analysing competitors to differentiate yourself from the rest.

You find it in:

How to make your family enterprise digitally effective.



Eustress

Stressors that have a positive influence on the organism. A basic stress or arousal potential is indispensable for the survival of an organism. Positive stress increases alertness and promotes the body's maximum performance without harming it.

You find it in:

Stress management in family enterprises


Family Agreement

Set of principles and/or rules that establish how to configure and manage relations between the owner family (or families) and the controlled company. It is a tool for directing, orienting and guiding the behavior of families to preserve family and ownership unity and cohesion; it contributes to the success and development of the company.

You find it in:

Family Enterprises: choosing the right Governance Model



Family Enterprise

A family-owned business may be defined as any business in which two or more family members are involved and the majority of ownership or control lies within a family. But family businesses also face a unique set of management challenges stemming from the overlap of family and business issues.



Governance

Organizational and strategic system that favors the dynamic achievement of two objectives: the ability of the owner family to express a clear vision of the future of the controlled business; the possibility of management (whether composed of family members or not) to realize this vision using the best resources available on the market.

You find it in:

Family Enterprises: choosing the right Governance Model



Hootsuite

A tool to manage social networks with which you can schedule the publication of content on all profiles or on the ones you select, on the same day or on different days. It allows you to interact, respond to comments, receive alerts of any interaction with your networks and launch digital marketing campaigns.

You find it in:

How to make your family enterprise digitally effective.












Phishing

It is a type of cybercrime that involves sending fraudulent emails, advertisements or texts, which appear to be from a reliable source or to come from a known person or company, to steal sensitive information like usernames and passwords, bank account details, credit card numbers, etc.

You find it in:

How to protect your Family Business from cyber attacks?




Project Management

The application of processes, methods, skills, to achieve specific project objectives (deliverables) within agreed parameters (finite timescale and budget)

You find it in:

Human Resources in Project Management


Project Management Plan

The formal document detailing the breakdown of the project in terms of work-packages, deliveralbes, roles and responsabilities shared by project members and further guidelines / references for project’s implementation

You find it in:

The discipline of Project Management for Family Business








Software

It is an IT term that refers to a computer programme or set of computer programmes, as well as data, procedures and guidelines that enable a variety of tasks to be performed on a computer or IT system.

You find it in:

How to protect your Family Business from cyber attacks?


Stress

any type of change that causes physical, emotional, or psychological strain. Stress is your body's response to anything that requires attention or action.

You find it in:

Stress management in family enterprises






Telework

Telework is a form of organizing and/or performing work, using information technology, in the context of an employment contract/ relationship, where work, which could also be performed at the employer’s premises, is carried out away from those premises on a regular basis.

You find it in:

Teleworking


Tenders Electronic Daily (TED) portal

The online version of the Supplement to the Official Journal of the EU where all higher value European public procurement tenders are published.

You find it in:

European Financial Instruments for Family Business